We are VAT registered, can we claim back our VAT? GripUp is a VAT registered UK Company (LGO E-Commerce UK LTD). Why do I see a higher price when I pay? This only can happen if you are purchasing from outside the UK and is down to the following.Are the items insured during transit? All our items are insured in transit to ensure you get your item safely. Can I pick this up in store? I live in: Argentina, Bolivia, Brazil, Chile, Colombia, Costa Rica, Ecuador, Honduras, Mexico, Paraguay, Peru, Uruguay, Cuba. We get asked this question a lot and the simple answer is it depends.
99.9% of DSLR's (Canon 5d mk II/III, 7d, Sony A7S/A7R, Panasonic GH4 etc) have what you call 1/4"-20 (quarter inch twenty) thread on the bottom, while other larger cameras (like RED Scarlet's, Arri Alexa's, C100/C300 - which have both) have 3/8"-16 (three eights sixteen). But what does this mean?
It means that rigs, tripods, jibs, sliders etc, with 1/4-20 will fit DSLR's and those with 3/8-16 will fit the larger cameras or just require some form of adapter. There are obviously other factors that come into it, like if there is a camera specific cage, or if your trying to put a large camera on a plastic rig, but in terms of fittings, if your camera has a 1/4-20 thread on the bottom (which again is the standard for Canon and Nikon DSLR's, BlackMagic Cameras, Camcorders etc) then it will fit onto a rig/tripod etc of the same fitting.Here at GripUp we always try to look after our customers and one reason why we have so much repeat business is because we are always willing to help. Often if we sell an item, we will be able to get a replacement part for you, its that simple. We work very close with our suppliers and as filmmakers we know how annoying it is when something small gets lost/left on set. Depending on the product, you may be able to see it within the showroom in London and you are welcome to come by and see all the products we stock. Can I get a discount? Its always worth a try isn't it? I can see you sell products from a certain company, but can't find this particular item I want? In the rare case that this could happen, we would ask you to please send us a photo that shows all the parts that you've received and inform us of what you are missing.
No matter where you are in the world, we try our hardest to support your filmmaking needs. Please note we cannot deliver to APO/FPO or P.
We cannot request for the courier to deliver the package without a signature; they are not allowed to deliver an item without a valid signature. Regardless of brand, we make sure you are covered for a##xA0; whole ##xA0;year! If your item has broken or is unusable due to a manufacturing defect, let us know, send us some photos and our suppliers##x2019;s technicians will get this checked (sometimes we may require you to send the item in for further examination). If you will have any other issue or query, we are always here to provide full support and solve issues.This is our promise and we stand by it at any time. Tel: number at bottom of page. The item "Ikan IB508-V2 LED Studio Bi-Color Light (IB508-V2)" is in sale since Friday, July 28, 2017. This item is in the category "Cameras & Photography\Lighting & Studio\Continuous Lighting\Lighting Kits". The seller is "gripup" and is located in London. This item can be shipped worldwide.